Refund policy

SHIPPING

Each Piece is made per order. Please allow up to 2 to 3 weeks to ship.

PACKAGING

Every piece is packed in a secure box.

RETURNS

Returns of the purchased item may be made witihin 10 days of receiving, purchased through our website.

If you wish to return a piece, it must be undamaged and clean.

Please e-mail us at returns@busesmagicalseedcompany.com

Your refund will be credited to the same card used to make the original purchase. You will receive an automated e-mail once we've processed your refund. We are unable to assist with returns of pieces purchased through our stockists. Please contact the stockist directly to inquire about their return policy.

INTERNATIONAL VAT & CUSTOMS DUTY

If you are purchasing from a country whose borders charge duty to imported merchandise, you will be requested to pay for this import fee by the postal service, which then pays your government.

If you refuse to pay duty and the piece is shipped back to us and arrives safely, we will refund you for the piece minus any additional cost of return shipping. If the package is abandoned because duty is not accepted we are unable to refund you for the lost goods.